By Barbara Krasnoff , a reviews editor who manages how-tos. She’s worked as an editor and writer for almost 40 years. Previously, she was a senior reviews editor for Computerworld.
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Google Voice is one of those services of which people tend to say, “Is that still around? Does anyone still use it?” But don’t be fooled by its longevity: people do still use it — and it’s possible that you may want to as well.
Originally called GrandCentral before it was bought by Google in 2009 and only intermittently updated since, Voice is a telecommunications service that works in conjunction with your existing phone service and offers a free secondary phone number with voicemail, SMS capabilities, and other services. Once your number is assigned (you are given a variety to choose from), you can associate it with one or several cellular or landline phone numbers.
When I first signed up for Google Voice in 2009, phone carriers were still making it unnecessarily difficult to move your phone number if you were changing carriers, so having a phone number that easily moved to whatever device you wanted to use made life a lot easier. That’s no longer the case; but over the years, I’ve found Voice immensely helpful in a number of other ways.
For example, it’s useful if you have more than one phone, and want to make sure that the important people in your life can easily find you; if they call your Voice number, you can set Voice to ring all of your phones. You can create a separate business number on your personal phone. It’s helpful if you occasionally use temporary phones (for example, I found it very handy when I was reviewing phones and wanted to carry one around with me for a couple of weeks). You can have a number to give to vendors and organizations that you want to keep in touch with, but which might sell the number to spam callers. And so on.
Google Voice is, of course, not the only service that offers additional numbers for your phone; there are other services out there as well, such as Hushed and Burner. Although Voice’s interface is a bit old-fashioned (despite a relatively recent update), and (this being Google) there is always the chance that the company will suddenly decide to get rid of it, it’s a very good alternative.
You can sign up for Google Voice either on the web or by downloading the Google Voice app from Google Play Store or Apple’s App Store. I found it slightly easier to do the initial sign-up via the web; however, the process is nearly identical on a mobile phone.